Location: UAE
Reports to: Restaurant Manager (AGM) / Bar Manager (AGM)
Department: F&B Operations
Employment Type: Full-time

Role Overview

The Section Head (Supervisor) is responsible for leading a designated service area -Lounge -during service periods. This role ensures smooth section flow, high service standards, and strong guest engagement while acting as the first line of leadership for the service team.

The Section Head plays a critical role in floor execution, team coordination, and service consistency.

Key Responsibilities

Section Leadership

• Take ownership of a designated section during service

• Coordinate table or bar flow, pacing, and staff deployment

• Act as the primary escalation point within the section

Service Standards & Guest Experience

• Ensure service quality, presentation, and timing meet standards

• Engage with guests and support issue resolution proactively

• Support upselling and guest recommendations

Team Supervision

• Supervise waiters, runners, bartenders, or baristas within the section

• Provide real-time coaching and direction during service

• Support onboarding and training of junior staff

Operational Discipline

• Ensure SOPs, hygiene, and safety standards are followed

• Support opening, closing, and shift handovers

• Report operational issues to management promptly

KPIs & Success Metrics

• Section service efficiency and guest feedback

• Team performance and coordination

• Compliance with standards and procedures

• Upselling and service contribution

Candidate Requirements

• 3+ years’ experience in a service or beverage role

• Proven ability to lead a section or small team

• Strong communication and guest-facing skills

• Ability to perform under pressure in busy service periods