# Floor Supervisor / Assistant Outlet Manager

**Company:** The Food & Beverage Group
**Location:** Emirates Hills
**Employment type:** Full-time

##### Role Overview

The Floor Supervisor / Assistant Outlet Manager is responsible for supporting the day-to-day operation of the outlet, ensuring smooth service flow, strong team coordination, and a consistently high standard of guest experience on the floor. This is a hands-on operational role focused on shift leadership, floor control, guest satisfaction, team supervision, and maintaining service, cleanliness, and compliance standards throughout trading.

The role acts as a key link between the service team and outlet leadership, helping to drive execution, discipline, and consistency during opening, service, and closing periods.

##### Key Responsibilities

- Supervise the floor during service, ensuring smooth guest flow, strong coordination, and timely support to the service team.

- Support the Restaurant Manager in the day-to-day running of the venue and lead the shift in their absence where required.

- Monitor guest experience closely, handle guest concerns professionally, and support service recovery to maintain high satisfaction levels.

- Coordinate table management, seating flow, reservations communication, and section balance to support efficient service delivery.

- Conduct shift briefings and communicate key operational priorities, reservations, VIPs, menu updates, and service notes to the team.

- Supervise service staff, provide on-floor direction, and support training, coaching, and performance follow-up.

- Ensure cleanliness, organisation, grooming, and presentation standards are maintained across the outlet at all times.

- Support opening and closing procedures, cashing-up processes, stock checks, and daily operational readiness requirements.

- Monitor compliance with hygiene, health and safety, and operational procedures across the floor.

- Escalate operational issues, staffing gaps, guest concerns, and maintenance matters promptly to the relevant manager.  

##### KPIs & Success Metrics

- Smooth service flow and shift execution.

- Guest satisfaction and effective handling of complaints or service issues.

- Team supervision, discipline, and service consistency on the floor.

- Outlet cleanliness, grooming, and compliance with operational standards.  

##### Candidate Requirements

- 2–4 years’ experience in restaurant or hospitality operations, including supervisory or senior floor-level responsibility.

- Strong understanding of floor operations, guest service, reservations flow, and team coordination.

- Confident handling guest complaints, service issues, and busy trading periods in a calm and professional manner.

- Good leadership presence, communication skills, and ability to supervise a front-of-house team effectively.

- Familiarity with POS systems, cash handling, and daily shift procedures is an advantage.

- Fluent in English; additional languages are an advantage.

[Apply for this position](https://careers.thefoodandbeverage.group/jobs/8094135-floor-supervisor-assistant-outlet-manager/applications/new)